Resume

Christy Cohen Bassman

christy.bassman@gmail.com
Full contact information available upon request.

Operating systems: Windows 9x/2000/XP/Vista, Mac OS 9/X/Server, various distributions of Linux and Unix, BeOS, DOS.
Software: Microsoft Office, Adobe Creative Suite 2/3, RT ticketing system, Timefox, Dreamweaver, Fireworks, Zend PHP Client, Coda, BBEdit, Linotype FontExplorer X, Zen-Cart E-commerce shopping cart, all major and alternative web browsers and email/news/messaging clients.
Technologies: Ethernet, wireless networking, building and upgrading computers, content management systems (CMS), X/HTML, CSS, XML, XSLT, Scriptaculous and JQuery Ajax libraries, Javascript, MySQL, PHP, Perl, Apache, S/FTP, SSH, SSHFS, TCP/IP, WebDAV.

WEB DEVELOPMENT ENGINEER, CHERRYONE WEB DESIGN, CHICAGO IL. 2007

Develop custom dynamic and database-driven websites for a variety of nationwide customers, ranging from individuals to large corporations.
Edit and create custom graphics using Photoshop, Fireworks, and various alternative software solutions.
Script secure web forms using PHP and HTML to render dynamically generated PDF documents, suitable for print.
Design and edit existing and new sites using Dreamweaver, Coda, BBEdit, Zend PHP Client, and hand-written CSS/HTML code.
Create designs to exact specifications by writing advanced custom CSS stylesheets for both print and web.
Create dynamic and customized shopping carts using open-source PHP software Zen-Cart, to interface with a variety of shipping and payment gateways.
Create, maintain, and back up MySQL databases.
Write custom MySQL queries and corresponding PHP scripts to extract, view, and modify data for dynamic websites.
Monitor server space as needed, working with system administrators to diagnose and resolve server issues.
Create custom content management systems using different solutions depending on the client’s needs.

TECH INBOUND TRAINING MENTOR, ADT SECURITY SERVICES, ROCHESTER, NY. 2004 – 2006

Trained and assisted new hires with the navigation of company software, call center procedures, and quality assurance standards.
Monitored call center floor to assist operators as necessary with software or call center policy.
Managed classes of 10-15 people in a classroom setting, teaching proprietary software usage, using projector presentations, live role-playing, lectures, and evaluations.
Designed, administered, and graded exams, followed by entering them into a grading database.
Maintained new hire folders with objective and accurate evaluation and performance information during the training process.
Ensured that new hires understood and conformed to quality assurance expectations.
Acted as liaison between other members of the mentoring team and the Training Managers.
Updated technicians on the status of jobs assigned to them for the day and dispatch them accordingly.
Assisted both technicians and customers with the creation, scheduling, and resolution of work orders.
Updated work orders as necessary per customer or technician request.
Consistently exceeded minimum goals for QA standards and calls per hour / average handling time.

WEB ADMINISTRATOR, RPA INTERNET, ROCHESTER, NY. 1999 - 2003

Assisted with expansion of RPA Internet from a dial-up ISP into a separate web hosting company known as Grand Central Hosting.
Assisted with the development and growth of BlueFrog Internet, a low-cost ISP model separate from the RPA full-feature ISP model.
Assisted with business planning for all three companies, marketing projects and goals, and strategic search engine optimization (SEO).
Provided support to office employees, troubleshooting workstation and networking issues.
Provided technical support to web hosting customers as well as dial-up Internet customers, responding both via phone and by email.
Created online documentation, including technical writing and screenshots.
Responsible for web publishing, site design and content, and automation of sign-up and domain registration scripts.
Created web hosting accounts and performed maintenance, domain name registration & renewal, and DNS record creation, using both Cobalt RaQ3 servers and custom-built linux servers.

TECHNICAL SUPPORT REPRESENTATIVE, BLUEGRASS CELLULAR, ELIZABETHTOWN, KY. 1999

Provided technical support for Internet dialup customers over the central Kentucky/ northern Tennessee region in a helpdesk environment, supporting Macintosh and Windows PC systems.
Responsible for the configuration and troubleshooting of dialer software, email programs, and newsgroup clients for customers.
Responded to and resolved customer inquiries and problems via email and telephone.